Customer Support Issues:

• 📬 Ignored Messages: Many customers complained about customer support ignoring their inquiries. Several users mentioned waiting hours or even days without any response from the support team, leading to significant frustration.

• 🐢 Slow Responses: Even when responses were received, they were often delayed by several days or weeks. This slow communication was a recurring problem across multiple reviews.

Payout Problems:

• ⏳ Delayed Payouts: A major issue highlighted was the significant delay in processing payouts. Customers reported waiting weeks or even months to receive their earnings, with some still not having received their money.

• 🔍 Verification Issues: The KYC (Know Your Customer) verification process was another stumbling block, often not syncing properly with the dashboard, which further delayed payouts.

Platform and Account Issues:

• 🖥️ Technical Glitches: Several users faced problems with the trading platforms, such as invalid accounts and issues with new account setups after migrations. These technical issues often prevented them from trading effectively.

• 🚫 Account Restrictions: Some users had their accounts restricted or labeled as “breached” without valid reasons, preventing them from accessing their funds and causing significant financial loss and inconvenience.

General Disappointment:

• ❌ False Advertising: Accusations of false advertising were common, particularly regarding the availability of certain trading options and the overall service quality. Customers felt misled by the firm’s promises and marketing claims.
• 🏢 Overworked Staff: It was noted that the firm seems understaffed, with only one person handling payouts, leading to backlogs and inefficiencies in customer service and payment processing.